NATANT SYSTEMS LLC

Terms of Use

These Terms of Use (“Terms”) are an agreement between you and Natant Systems LLC (“Natant,” “we,” or “us”) governing your access to and use any website, platform or app of Natant (each, a “Website”) or any of the Natant products or services provided on or through any Website (the “Service”). For purposes of these Terms, https://natantsystems.com/, https://agencycaregivers.com/ and any related Natant apps are Websites, and our Agency Caregivers platform at https://agencycaregivers.com/, including any apps made available by Natant to use or access such platform, is the Service.

You should review these Terms before using any Website or Service. Your use of a Website or Service constitutes your acceptance of these Terms. In addition, your acceptance of these Terms by clicking to accept or by written approval of these Terms constitutes your agreement to these Terms.

These Terms are subject to change by us at any time in our discretion. These Terms specify the date of the most recent update. You are responsible for checking these Terms for updates before you continue use the Website or Service and for reviewing any updates. In our sole discretion, we may, but are not required, to notify you of any update or to ask you to click or sign to accept the update. In any event, your continued use of a Website or Service after any such update constitutes your acceptance of the updated Terms. If you determine that you do not accept these Terms or any update, you should immediately cease use of the Websites and Service, and you may contact us as set forth below under “Contact Information”.

Scope of Service

The Service is an online tool that allows parents and legal guardians (“Parents”) of children to find and hire nannies and babysitters (“Caregivers”) through third party nanny or babysitter agencies (“Agencies”). Caregivers are hired by Parents from the Agencies, not from us. The Service may also include an Agency listing service, which allows Users the option to access a list of Agencies that provide referral services.

Only Parents, Caregivers and Agencies that are registered with the Service (each, a “User”) are permitted to access and use the Service. Website visitors who are not registered with the Service are permitted to use the Website but not the Service, and such visitors are considered “Users” only for purposes of the provisions of these Terms that do not apply to the Service.

Certain of our Service practices and policies may be described on a Website or otherwise made available to you. We reserve the right to change or make exceptions to these practices and policies from time to time in our discretion and without notice.

Fees and Payments

You agree to pay all fees applicable to your use of the Service. By providing a payment method, you agree that we may charge all such fees to you when due and any related taxes. Unless you change your payment method or cancel your registration, we may continue to use the payment method on file for all payments.

Agencies are required to pay subscription fees to us for the Service at the rates and using the payment methodology as in effect from time to time. There is no fee payable to us by Parents or Caregivers.

If you purchase a monthly, annual or other subscription, the subscription will automatically renew on an ongoing basis for the same subscription period unless you cancel the subscription at least 30 days prior to the start of the new subscription period. If you do not cancel by this date, your payment will be due and charged to you on or about the date seven (7) days prior to the start of the new subscription period.

Our fees and payment methodology will be made available to you on a Website or otherwise. We may change our subscription fees or other fees at any time. If our subscription fees change during your subscription period, the change will apply beginning with your next renewal.

All payments to us shall be made without setoff, counterclaim or withholding and are nonrefundable. If you cancel your registration or subscription during a subscription period, you will not be entitled to any refund or credit for the unused portion of your subscription period. If we cancel your registration or subscription during a subscription period for cause as determined by us, you will not be entitled to any refund or credit for the unused portion of your subscription period.

Caregiver fees are paid by Parents directly to the Caregiver following completion of a shift using a payment method accepted by the Caregiver. These fees are set by the Agency. Caregivers can cancel a booking without prior notice or financial penalty.

All sales taxes and other service, excise, use, property or other taxes or government charges (collectively, “taxes”) that are payable in respect of any amounts paid by you to Natant, other than taxes on Natant’s net income, shall be borne by you. We reserve the right to charge such amount to you using the Stripe card or other payment method then in use or to invoice you for such amount. In the case of payments made by us to a Caregiver as set forth above, we are acting only as a payment intermediary and not as the payor. You are responsible for all taxes and tax filings related to any payments by or to you and any Parent, Caregiver or Agency, and you agree that we have no responsibility or liability with respect thereto.

User Qualifications

We do not screen, vet or verify the qualifications or background of any Parents, Caregivers, Agencies or other Users, and we do not determine the Parents, Caregivers and Agencies that will work together. Parents, Caregivers and Agencies are responsible for their own screening, vetting and verification and for their own decisions regarding the hiring of Caregivers and the acceptance of any booking. Although we do not screen, vet or verify the qualifications or background of any Users, we do require Users to agree as follows:

Service and Liability Limitations

The Service consists of an online tool for Parents to find and hire Caregivers through an Agency and for Users to access a list of Agencies. Natant does not:

Natant shall have no responsibility or liability with respect to any of the foregoing. Parents are solely responsible for any decisions relating to the hiring of any Caregiver, and Caregivers are solely responsible for any decisions relating to the acceptance of any booking. Natant is not affiliated with any Caregivers, Agencies or Parents and is not responsible, in whole or in part, for their acts or omissions or the acts or omissions of any child of a Parent. Natant also has no responsibility with respect to any communication or interactions between or among Parents, Caregivers, Agencies and children of Parents. Any complaints or issues regarding a Caregiver or any Caregiver information on a Website shall be addressed by a Parent to the Caregiver or his or her Agency, and any complaints regarding a Parent or their children shall be addressed by the Caregiver or his or her Agency to the Parent(s). In the event of a dispute between a Parent and Caregiver or Agency, we may, but are not required to, assist in the resolution of the dispute in our discretion. Any such assistance, or any assistance provided by Natant in its discretion regarding any other dispute among other Users, shall be without any Natant liability or obligation.

NATANT DOES NOT REPRESENT, WARRANT OR GUARANTY THAT USE OF ANY WEBSITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU AGREE THAT YOUR USE OF THE WEBSITES AND SERVICE IS AT YOUR SOLE RISK, THAT THE WEBSITES AND SERVICE ARE PROVIDED “AS IS”, AND THAT ANY AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES WITH RESPECT TO THE WEBSITES AND SERVICE OR ANY OTHER MATTER RELATING TO THERETO OR TO THESE TERMS OR THE PRIVACY POLICY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY NATANT AND ITS AFFILIATES.

TO THE FULLEST EXTENT ALLOWED BY LAW, IN NO EVENT WILL NATANT OR ITS AFFILIATES BE LIABLE FOR ANY LOST REVENUE OR PROFIT, LOST OR DAMAGED DATA, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF YOUR USE OF OR INABILITY TO USE ANY WEBSITE OR SERVICE OR OTHERWISE AND EVEN IF YOU OR NATANT OR ITS AFFILIATES HAVE BEEN ADVISED OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, NATANT’S AND ITS AFFILIATES’ AGGREGATE LIABILITY TO YOU AND YOUR AFFILIATES UNDER OR RELATED TO THESE TERMS AND THE PRIVACY POLICY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE FEES RECEIVED BY NATANT FROM YOU PURSUANT TO THESE TERMS DURING THE TWELVE MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

NATANT DOES NOT ACCEPT, AND YOU AGREE THAT NATANT AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR, THE CONDUCT, ACTS OR OMISSIONS OF, OR DAMAGES OR HARM CAUSED BY, ANY CAREGIVER, AGENCY, PARENT OR BOOKING.

Neither Natant nor its affiliates, suppliers or licensors shall have any liability or obligation for or with respect to any claim or damage to the extent based upon or attributable to (i) any breach of these Terms by you, (ii) any force majeure event or other act, omission or occurrence that is not within the control of Natant, (iii) any third party product or service, including any product or service utilized by Natant to host a Website, provide any aspect of a Website or Service or store information and data or (iv) with respect to any app or software provided by us for you to install on your device or server to use the Service, any failure by you to install such app or software or any update thereto. Natant makes no representation, warranty or guarantee that the contents of any Website are complete and error-free or that a Website will operate in a manner that is secure and free of viruses or other harmful code. You understand and agree that factors outside of Natant’s control, such as internet congestion and network latency, can impact the performance of and your access to the Websites and Service.

Code of Conduct

In connection with the Service and related booking, caregiving or your use of a Website, you agree to at all times comply with applicable law, treat other Users in a manner that is courteous and professional, and not engage in any willful misconduct or act or omission that is negligent or that subjects us or our affiliates to any liability or damage.

You agree that you will not circumvent the purpose of the Service or these Terms by entering into any separate agreement or arrangement relating to childcare with any Parent, Caregiver, Agency or other person that you contacted, were contacted by, or became aware of through or using the Website or Service. This restriction shall apply during the term of your registration to use the Service and for 36 months following the termination or expiration of such registration. You and we agree that any such separate agreement or arrangement would result in damages to us that would be difficult to value and that, in the event we determine that you breached this restriction, you will immediately pay to Natant liquidated damages in an amount equal to three times (3x) the amount that you paid or received, as applicable, pursuant to each such separate agreement or arrangement during the time period of this restriction. You and we agree that this amount is a reasonable estimate of the damages incurred by us and is not a penalty. If this provision is determined by a court to be unenforceable, then you agree that you will be responsible for all damages and costs incurred by us in connection with this breach by you, including our legal fees.

You agree that you will not transmit, submit or post anything on or through a Website or Service that (i) is harassing, libelous, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, sexually oriented, offensive, inaccurate, or otherwise objectionable, (ii) violates, or encourages a violation of, any law, rule or regulation, or that gives rise to civil liability, (iii) infringes, misappropriates or otherwise violates any copyright, trademark or other intellectual property right, right of privacy, right of publicity or any other right of any entity or person, or (iv) advertises or otherwise solicits funds or is a solicitation for goods or services other than the childcare services contemplated by the Service.

You agree not to impersonate any other person or entity, whether actual or fictitious, in connection with your use of a Website or Service. You further agree not to use an inappropriate user name of any kind.

Additional User Restrictions, Responsibilities and Agreements

You are permitted to use the Service only for their intended purposes. You agree that you will not (i) transfer, assign or sublicense, whether by agreement, operation of law, or otherwise, any of your rights or obligations under this Agreement to any person or entity, and any such attempted transfer, assignment or sublicense shall be void, (ii) create derivative works or enhancements based upon or to any Website or Service or permit third parties to do the same, (iii) decompile, decrypt, reverse engineer or attempt to obtain or modify the source code of any Website or Service software, (iv) permit third parties to use or have access to the Service using your account, or (v) use any Website or Service to publish, post, upload, store or transmit any data, information or files that contain any viruses, Trojan horses, worms, time bombs, corrupted files or other computer programming that is intended to damage, interfere with, intercept or expropriate any systems, data, information or property of another.

You are responsible for all activity occurring under your account. You agree to protect and maintain the confidentiality of all Service passwords and credentials and to comply with any password, credential and authentication procedures and policies in effect from time to time. You shall notify us immediately of any unauthorized use of any password or account or any other known or suspected breach of security relating to your account.

You agree that Natant may monitor use of the Websites and Service. You agree that Natant may delete your account or restrict your access to any Websites or Service, may update or replace any Websites or Service, or may cease to provide or offer any Websites or Service, in each case at any time, with or without prior notice, for any reason deemed appropriate by Natant in its sole discretion.

Indemnification

You agree to indemnify and hold harmless Natant and its affiliates, owners, managers, employees, agents, suppliers and licensors, and their respective successors, from and against any and all losses, claims, threatened claims, allegations, demands, damages, costs and expenses (including legal fees) and liabilities incurred as a result of any breach by you of these Terms, or that are attributable to any act or omission by you or occurrence relating to these Terms or the Service or the related services provided by Caregivers or Agencies, or arising from or relating to your use of any Website or Service. In the event that a Caregiver is required to provide any such indemnification, the Caregiver and the Caregiver’s Agency shall be jointly and severally liable and responsible for such indemnification.

Ownership Rights and License

You agree that all Websites and the Service and all intellectual property rights therein, including with respect to the specific design and structure of programs, screen shots, user interfaces and related documentation, are owned by Natant and considered proprietary information, trade secrets or copyrighted materials and confidential information of Natant.

The Websites and all information, documentation, and other content posted in or on the Websites are copyrighted materials of Natant as of the year first posted, all rights reserved, and are the property of Natant. The Natant product and service names and logos on a Website, and the appearance of a Website, including icons and graphics, are trademarks, registered trademarks or trade dress of Natant, all rights reserved. Unauthorized use of any property or rights of Natant is prohibited.

You agree that you will not download or copy any content from a Website without the prior written consent of Natant except for your individual, non-commercial use and as reasonably required in connection with your use of the Service. You agree not to remove copyright, trademark or other notices from any such content. No right, title or interest in any such content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, all or any portion of a Website or Service or any related software or documentation.

External Links

To the extent links are provided from a Website to other websites, Natant does not operate or control any information, products or services on, nor endorse nor approve any products, services or information offered at, those other websites.

You may not create or maintain any link from another website to any page on a Website without our prior written consent. Running or displaying a Website, or any information or material displayed on a Website, on another website without our prior written consent is prohibited. Any links to another website that are permitted by us must comply with all applicable laws, rules and regulations, and we may revoke our consent at any time.

If you are a registered User, then, subject to your compliance with these Terms and with any laws applicable or related to these Terms or the Service, Natant hereby grants you a limited, non-exclusive, non-transferrable, non-sublicensable right to use the Service solely for your internal purposes. We may revoke this license at any time in our discretion and without notice. This license automatically terminates when you are no longer a registered User.

Age Requirements

By using any Website or Service, you represent and warrant that you are at least age 18. The Website is not directed at or permitted to be used by children under the age of 13, and we do not knowingly collect any information from any child under the age of 13.

Assignment and Successors

We reserve the right to assign and transfer these Terms and any stored information and data, including personal information, to a successor company in connection with any sale, merger, or reorganization of our company. The successor company’s terms and conditions of use may supersede these Terms. You may not assign or transfer these Terms or any of your rights or obligations hereunder without our prior written consent. Subject to the restrictions on transfer and assignment contained in these Terms, these Terms shall inure to the benefit of and be binding upon the respective successors and permitted assigns of the parties.

Privacy Policy

By accepting these Terms, you are also accepting our Privacy Policy as in effect from time to time (the “Privacy Policy”), a copy of which is available on the Website on which these Terms are located or is otherwise made available to you. In the event of any conflict between these Terms and the Privacy Policy, these Terms shall govern.

Governing Law and Enforceability

These Terms are governed by the internal laws of the Commonwealth of Massachusetts. The state and Federal courts located in the Commonwealth of Massachusetts shall be the exclusive forum for any legal claim or dispute regarding these Terms, the Privacy Policy or any Website or Service. By accepting these Terms, you and Natant agree that the parties waive any right to a trial by jury in connection with any such claim or dispute. Any provision of these Terms found by a court of competent jurisdiction to be invalid or unenforceable shall be deemed revised to the minimum extent required for validity and enforceability, which shall not affect the remainder of these Terms.

If determined by us in our discretion, we may require that any claim or dispute involving these Terms or the Privacy Policy shall be resolved by binding arbitration in the Commonwealth of Massachusetts under the Rules of Arbitration of the American Arbitration Association. Judgment upon the award rendered may be entered in any court having jurisdiction or application may be made to such court for a judicial acceptance of the award and an order of enforcement, as the case may be. Nothing contained herein shall prevent a party from seeking injunctive or other similar equitable relief in any court.

No person other than a party to these Terms or their respective successors and permitted assigns shall have any right to bring a claim against any other party with respect to these Terms, the Privacy Policy or any Website or Service; provided, however, that the persons entitled to indemnification as set forth above under “Indemnification” and their respective successors and permitted assigns may bring a claim against you with respect to such indemnification. Any remedies specified herein are non-exclusive and are in addition to any other rights and remedies permitted hereunder or by applicable law. These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede any conflicting or additional terms, all of which terms are excluded. No waiver of any provision of these Terms shall be binding unless in writing and signed by the party against which enforcement is sought, and no such waiver shall be deemed a further or continuing waiver of such provision or any other provision.

Written Agreement

Your acceptance of these Terms constitutes a written agreement between you and Natant. If you are using a Website or Service in your capacity as an individual and not as an employee, agent or other representative of an entity, then you represent, warrant and agree that these Terms are binding on and enforceable against you personally. If you are accepting these Terms on behalf of an entity, such as a corporation or limited liability company, then you represent, warrant and agree that you are authorized to accept these Terms on behalf of such entity and that these Terms are binding on and enforceable against such entity, and in such case the references in these Terms to “you” means such entity.

Contact Information

Questions and other correspondence regarding these Terms should be sent to Natant at info@natantsystems.com.

Latest Update of these Terms: November 18, 2025