Case Study

How Lone Star Nannies Transformed Their Business with Agency Caregivers

See how a Dallas-based nanny agency modernized their operations, increased bookings, and scaled their business with automated workflows.

About Lone Star Nannies

Founded: 2023
Location: Dallas, Texas
Team Size: 4 staff members
Caregivers: 200+ active caregivers

Lone Star Nannies serves Dallas / Fort Worth families by providing professional childcare services and building lasting relationships between families and caregivers.

The Challenges They Faced

Before implementing Agency Caregivers, Lone Star Nannies struggled with three major operational challenges that limited their growth.

Manual Work

I was manually doing every booking myself by texting with parents and nannies.

One of the top reasons agency owners switch to Agency Caregivers is because it works the way they expect. We were designed by agency owners, for agency owners.

Cancellations

If there was a cancellation, it was all hands on deck to try and fill the booking as quick as possible.

Cancellations are a part of life for on-demand care, which is why Agency Caregivers takes all the manual work out of finding a new caregiver.

What's Happening?

I didn't want to grow my babysitting side of the business because it just felt too stressful. I always felt like I always had to be glued to my phone.

Other tools expect staff to manage the bookings, whereas the Agency Caregivers platform assumes staff should never need to be involved in booking.

The Solution: Agency Caregivers Platform

In the fall of 2024, Lone Star Nannies partnered with Agency Caregivers to transform their operations. The implementation process spanned a few weeks from initial setup to full launch.

The platform provided a complete digital transformation with automated workflows, SMS-based booking, integrated billing, and a branded white-label experience that kept Lone Star's identity front and center.

Automated Scheduling

Smart matching algorithms instantly connect families with available caregivers based on preferences, availability, and location.

SMS Booking System

Families book care via text message in seconds (or within our online portal). Caregivers receive instant notifications and can accept bookings with one tap.

Integrated Billing

Setup monthly subscriptions, or offer on-demand bookings, fully customizable to your business. No more manual calculations or payment tracking.

White Label Branding

Custom domain, colors, and branding ensure families see only Lone Star's identity throughout the entire experience.

The Results

10x

Booking Volume Increase

2-3 per week, to 2-3 per day!

95%

Time Savings

10+ hours per week to minutes

100%

Confidence Increase

Ability to run this as a business

I am so grateful for Agency Caregivers. This system has taken all of the stress out of babysitting and made the user experience for our clients absolutely amazing. Nannies and Families all have nothing but positive feedback.

PB

Paige Burlew

Owner, Lone Star Nannies

Key Takeaways

Before Agency Caregivers

  • Manual scheduling consuming 15+ hours per week
  • Missed bookings due to communication delays
  • Billing errors and payment collection issues
  • Limited capacity for growth
  • Caregiver pool underutilized

After Agency Caregivers

  • Fully automated scheduling and confirmations
  • Instant SMS booking for families and caregivers
  • Seamless payment processing and payouts
  • 3x booking growth in just a few months
  • Higher caregiver retention and engagement

Ready to Transform Your Agency Like Lone Star?

See how Agency Caregivers can automate your operations, increase bookings, and help you scale your business just like we did for Lone Star Nannies.

Request Your Free Demo

No credit card required • 1 hour implementation • Full white-label branding