See how a nanny agency switched from an unreliable booking platform to Agency Caregivers and gained intelligent matching, consistent notifications, and responsive customer support.
Founded: 1984
Location: Seattle, Washington
Team Size: 4 staff members
Caregivers: 200+ active caregivers
Annie's Nannies is dedicated to connecting families with professional caregivers who match their specific needs, with a focus on age-appropriate care and consistent, reliable service.
Before implementing Agency Caregivers, Annie's Nannies struggled with an unreliable booking service that created frustration for families, caregivers, and staff.
We struggled with our previous booking service as the caregiver matching feature did not always work. For instance, if a family had a 5 month old, the booking would be sent to all caregivers regardless of their experience with infants.
Intelligent matching is critical for childcare. Agency Caregivers takes into account caregiver experience, child ages, allergies, transportation needs, and more to ensure the right fit every time.
Inconsistent notifications. Emails and push notifications about bookings would sometimes be sent, sometimes not, with our previous service. We needed a service that would consistently send out booking information to our families and caregivers.
Reliable communication is the backbone of any booking platform. Agency Caregivers delivers consistent SMS and email notifications for every booking event, ensuring families and caregivers stay informed.
Customer service. We needed a booking platform with great customer service so that issues can be resolved quickly. Our previous service would give us a ticket number and we would have to wait weeks for something to be fixed.
Fast, responsive support is essential for busy agencies. Agency Caregivers provides direct access to our team with quick turnaround times, not ticket queues.
Annie's Nannies partnered with Agency Caregivers to solve their reliability challenges. The platform delivered intelligent matching algorithms, consistent communication, and responsive support that transformed their operations.
With features designed specifically for nanny agencies, Annie's Nannies gained the tools they needed to provide exceptional service to both families and caregivers.
The Booking page for Families is fantastic, clean, and simple. An intuitive interface that makes booking childcare effortless for busy parents.
This is a lifesaver! The matching keeps in mind caregiver allergies, kids ages, and transportation needs. Other booking services really struggle with consistent caregiver matching, but Agency Caregivers has always been consistent on this point.
Families can select only one person, Favorites only, or Favorites then Agency Pool. This flexibility gives families control while ensuring bookings get filled efficiently.
It's so easy for families and caregivers to get started. They can be invited or register themselves, with phone number verification ensuring secure account creation.
We are so happy with Agency Caregivers! The platform allows agencies to offer their families and caregivers a reliable service that takes their needs into account.
Emily Snow
Annie's Nannies
See how Agency Caregivers can deliver intelligent matching, consistent notifications, and responsive support to transform your agency operations.
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